DER Touristik Hotels & Resorts GmbH
Humboldtstr. 140 - 144
51149 Cologne

https://www.sentido.com

Register court: Cologne Local Court
Registration number: HRB 51388
Value added tax ID according to § 27 a Value Added Tax Act: 215 / 5940 / 4997

Managing directors:
Christian Grage, Sören Hartmann, Markus R. Kempen, Rolf Krahl

Responsible for content according to §55 RStV
Christian Grage, Sören Hartmann, Markus R. Kempen, Rolf Krahl

Liability notice
Despite careful control of the contents, we do not assume any liability for the contents of external links. The operators of the linked pages are solely responsible for their content.

In principle, our offers can be booked online worldwide.

Travel documents for package tours are only delivered to addresses in the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Switzerland and the United Kingdom.

With the exception of Austria and Switzerland, payments from the above-mentioned foreign countries for package tours are generally only possible by credit card.

With regard to the Consumer Dispute Resolution Act, the intermediary points out that the intermediary does not participate in a voluntary consumer dispute resolution. If consumer dispute resolution would become obligatory for the agent after the printing of these terms and conditions for the mediation of travel services, the agent shall inform the consumers about this in an appropriate form.

The agent refers to the European online dispute resolution platform http://ec.europa.eu/consumers/odr for all contracts on package tours concluded in electronic legal transactions.

Compliance Protects the Company and its Employees

Compliance means the adherence to legal provisions and corporate standards of conduct. Compliance regulations aim to protect employees and the companyfrom harm. They form the foundation for our daily actions and apply to all employees including managers and directors.

Our employees are continually informed about our compliance regulations and receive personal advice upon request. Information from employees or external parties about potential misconduct, possible violations of law or offences such as corruption, are examined with great care and treated confidentially.
The compliance team of the DER Touristik Group can be reached via email here.

Principles of Conduct for Respectful Cooperation

Our principles of conduct are characterised by integrity and loyalty: We adhere to laws and statutes, engage in fair competition and are a reliable partner for our customers and business partners. As the tourism division of the REWE Group, we are guided by the Group’s standards of conduct. These are set out in the REWE Group code of conduct, and are equally binding for the DER Touristik Group. The code of conduct contains principles for our behaviour in business transactions and when dealing with one another. It provides us with orientation, and is at the same time an obligation for all who work on behalf of REWE Group.

You can find more information on compliance and the REWE Group code of conduct here.

Ombudsman of REWE Group

REWE Group has appointed the Munich lawyer Andreas von Máriássy as an external ombudsman. Employees, customers and business partners of REWE Group as well as DER Touristik Group can contact him personally and anonymously if they submit compliance information, or seek a neutral contact who is bound to secrecy. The informant can use this service free of charge, and contact is possible in German and English.

Ombudsman:
Andreas von Máriássy
Altheimer Eck 13 / II
80331 Munich
Email: mariassy@rae13.de

Image rights

Sentido alpenhotel Kaiserfels, Summer

Wilder Kaiser mountain massif
@anzeletti/GettyImages.com

Sentido Apollo Palace

Achilleion statue on Corfu, Greece
Mauritius Images

Sentido Fido Punta del Mar

Cyclists on the road, Cap de Formentor, Majorca, Spain
@kovop58/shutterstock.com

Sentido Fido Tucan

Bay of Cala d'Or, Majorca, Spain
@Balate Dorin/Shutterstock.com

Spanish tapas
@tbralnina/GettyImages.com

Sentido Garbi Ibiza & Spa

Silhouette of young people riding in catamaran boat
@DisobeyArt/GettyImages.com

Sentido Cactus Resort

Dominican monastery, Bol, Brac island, Croatia.
@Dreamer4787/GettyImages.com

Sentido Mamlouk Palace

Hammam
@Koufax73/PantherMedia.com

Sentido Michelizia Tropea Resort

Church of Santa Maria dell Isola, Tropea, Italy
@Aliaksandr/adobestock.com

Piaggio Ape with Cecola di Tropea, the typical "Tropea onions", Tropea, Italy
@Cristi Popescu/Shutterstock.com

Sentido Orosei Beach

Cala Goloritzé, Baunei, at the southern end of the Gulf of Orosei, Sardinia, Italy.
@Daniele Macis/GettyImages.com

Sentido Paradiso Terme

View from Mount Solaro on the island of Capri, Italy
@neirfy/123RF

Castle Aragonese, Island of Ischia, Italy
@ Balate Dorin/adobestock.com

Sentido Sandy Beach

Kourion, archaeological site near Limassol, Cyprus
@Gatsi/GettyImages.com

Sentido Thassos Imperial

Sunrise from Mount Ipsarion, Thassos Island, Greece.
@Eugeniu Birca/Shutterstock.com

Sentido Trendy Verbena Beach

Temple of Apollo. Ruins in Side, Turkey
@Nikolai Sorokin/Adobestock.com

Sentido Reef Oasis Resort

Scuba-Taucherin Im Roten Meer
@Roshchyn (YAYMicro)/Panthermedia.com

Al-Sahaba Moschee in Sharm El Sheikh
@Repina Valeriya/ Adobestock.com